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ON-SITE & OTHER SERVICES

ON-SITE TECHNICAL SERVICES

OTHER PROFESSIONAL SERVICES

Service Level Agreements (SLA)

We offer fully comprehensive service level agreement for any parking related system regardless of location, type or age of equipment installed.

 

Our SLA's include the following:

All spares, labour and travel for normal wear and tear on equipment

Quarterly preventive maintenance service on all equipment

Call outs are attended to 7 days a week, 365 days a year - Monday to Friday 08:00 till 16:30; Saturday 08:00 till 13:00;

Sunday & Public Holiday 08:00 till 13:00

 

Response Times:

Maintenance Agreement Sites - 2 to 3 Hours

 

Our field technicians are highly trained and carry the majority of spares with them to be able to do virtually any repair immediately on site, or install a loan unit should an item need to be sent to the workshop for repairs.

 

Non-SLA sites

We attend to call outs at sites where no SLA is in place, however priority is given to service calls logged by sites where SLA's are in place.

 

Response Times:

Generally a non-SLA service call will be attended to on the same day as being logged, however since priority is given to SLA sites, these calls could take up to 2 days to attend.

Call outs are attended to during business hours only and are unfortunately not attended to on weekends and public holidays.

 

 

 

 

 

 

Consultancy & Design

Entry lanes, exit lanes, parking bays and ideal payment points are often an afterthought when it comes to new developments. Leaving frustrated visitors battling to negotiate tight turns and find nearby payment points etc. A building’s parking is generally the first and last impression a visitor gets when visiting and is therefore of utmost importance.

 

We offer professional assistance and advice with regards to the layout and design of car parks.

 

Since we are experts at paid parking systems we offer the following value added services:

Car park Layout and Design

Feasibility Assessments

Equipment Specification Assessments & Tender Specification

Detailed CAD Drawings

Project Management

 

We will gladly see a new idea or proposed paid parking operation through from design to complete fully operational paid parking operation.

 

Civil Work related to Parking & Access Control

 

We offer all civil work related serviced required for commissioning of new car parks:

building cashier booths - Sectional Steel and aluminium, brick and aluminium as well as fiberglass

constructing islands

painting of parking bays

installing bollards to protect equipment

reticulation for network cabling.

SPM Car Park Design
South African Parking Equipment

 

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